Resources / Product Tour
No, onboarding won\u2019t take a month and a full-time developer.
If you've read the reviews on the category's other tools, you already know the fear: weeks of setup, a developer you have to dedicate to it, a vendor that goes quiet once the contract's signed. Here's the specific counter.
10 business days
Validated first dashboard, start to finish - not weeks of setup.
An analyst, not a ticket queue
A screen-share walkthrough of your first upload with the person who built it.
48-hour response
On anything after that - no vendor who goes quiet once the contract’s signed.
Support
Every client is assigned a named analyst who understands your account, not a shared support inbox. The 48-hour SLA applies to ad-hoc questions of any kind - a number that looks off, a request for a different cut, or a question about how the model handled a specific promotion.
For anything urgent, or to reach your analyst directly, use the Talk to Us page - messages there route straight to your account team, not a general queue.